We strive to ensure the satisfaction of our customers at Tom Lawrence. If you encounter any issues with your purchase, please refer to our clear and transparent return policy outlined below:
- Damaged or Defective Items: We provide a full refund for items that are damaged or defective. If you receive a product in such condition, please contact our customer service team immediately to initiate the return process.
- Fit or Unsatisfactory Items: In the event that the item doesn't fit properly or does not meet your expectations, the customer is responsible for shipping the item back to us. Once we receive the returned item, a refund will be issued promptly.
- Return Window: Our return policy extends for a period of 15 days after the item is received. Please ensure that you initiate the return process within this timeframe to be eligible for a refund.
- How to Initiate a Return: To initiate a return, please contact our customer service team at TomLawrenceFashion@gmail.com with your order number and details of the issue. Our team will guide you through the return process.
- Refund Process: Refunds will be processed once we receive and inspect the returned item. Please allow a reasonable processing time for the refund to be credited back to your original payment method.
- Condition of Returned Items: To qualify for a refund, the returned item must be in its original condition, unused, and in the original packaging. We reserve the right to refuse refunds for items that do not meet these criteria.
- Contact Information: For any inquiries or assistance regarding returns, feel free to reach out to our customer service team at tomlawrencefashion@gmail.com.
At Tom Lawrence, we value your satisfaction, and we are committed to resolving any issues promptly and efficiently. Thank you for choosing us as your trusted shopping destination.